Refund & Return Policy

At Collaskins, we want to ensure you’re fully satisfied with your purchase. If you’re not, we offer a 30-day return policy, giving you 30 days from the date of delivery to request a return.

Eligibility for Returns

To qualify for a return:

• The item must be in its original condition (unworn/unused), with all tags, and in its original packaging.
• A receipt or proof of purchase is required.

Please note: Items sent back without prior authorization will not be accepted.

How to Start a Return

To initiate a return, contact us at [email protected]. Once your return is accepted, we will provide a return shipping label and instructions on how to return your item to:

6 Bates Hill,
St. John’s, NL A1C4B4,
Canada

For any questions or concerns, feel free to contact us at the same email address.

Damaged, Defective, or Incorrect Items

If your item is damaged, defective, or incorrect, please inspect it upon arrival and reach out to us immediately. We will work to resolve the issue promptly.

Exceptions / Non-Returnable Items

The following items cannot be returned:

• Perishable goods (e.g., food, flowers, plants)
• Custom products (e.g., special orders or personalized items)
• Personal care products (e.g., beauty products)
• Hazardous materials, flammable liquids, or gases

Please contact us if you have questions regarding specific items.

Note: We do not accept returns for sale items or gift cards.

Exchanges

For the fastest exchange process, we recommend returning the item you have and placing a new order for the replacement. Once your return is accepted, you can make a new purchase.

European Union 14-Day Cooling Off Period

If you’re located in the European Union, you have the right to cancel or return your order within 14 days for any reason, without needing to provide a justification. Items must be in their original condition (unworn/unused) with tags and packaging. A receipt or proof of purchase is also required.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed back to your original payment method within 10 business days.

Please note that it may take additional time for your bank or credit card company to process and post the refund.

If you haven’t received your refund after 15 business days, please contact us at [email protected].