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Shipping Policy

Regions We Ship To

We currently ship to the following regions:

  • Canada: All provinces and territories.
  • United States: All states and territories.

Processing Time

Orders are typically processed within 1-2 business days after payment has been received. During peak times or sales events, processing times may be slightly longer.

Shipping Methods and Costs

We offer the following shipping options:

  1. Standard Shipping (Canada):
    • Delivery Time: 5-7 business days.
    • Cost: Free Shipping on orders over $150CAD, shipping rates vary for orders under $150.
  2. Express Shipping (Canada):
    • Delivery Time: 2-3 business days.
    • Cost: Free Shipping on orders over $150CAD, shipping rates vary for orders under $150.
  3. Standard Shipping (United States):
    • Delivery Time: 5-10 business days.
    • Cost: Free Shipping on orders over $150CAD, shipping rates vary for orders under $150.
  4. Express Shipping (United States):
    • Delivery Time: 3-5 business days.
    • Cost: Free Shipping on orders over $150CAD, shipping rates vary for orders under $150.

Free Shipping

  • Canada: Free standard shipping on orders over $150CAD.
  • United States: Free standard shipping on orders over $150CAD.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number to monitor your shipment’s progress.

Customs, Duties, and Taxes

All orders shipped to the United States may be subject to customs fees, duties, or taxes. These charges are not included in our shipping fees and are the responsibility of the customer.

Shipping Address

Please ensure that your shipping address is correct when placing an order. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, please contact us immediately.

Shipping Delays

While we strive to deliver your order within the estimated timeframes, please note that delays can occur due to factors beyond our control, such as inclement weather, customs processing, or carrier issues.

Returns and Exchanges

For information on returns and exchanges, please refer to our Return & Refund Policy.

Contact Information

This website is operated by Marine Scientific Limited, the owner of the Collaskins brand.

If you have any questions regarding shipping, please contact us at: